- Update your performance scorecard/dashboard (both team and individual).
- Celebrate success (areas where performance has improved).
- Identify areas for improvement.
- Develop a 90-day Performance Improvement Action Plan.
A one-hour meeting every 90-days with key customers is not only invaluable to quantify ROI and develop performance improvement initiatives (Can’t manage what you don’t measure!) but . . . to earn the respect as a true Recruitment Business Partner!
THIS IS VERY IMPORTANT!
The nature of our business unfortunately dictates that 90%+ of the time with our key customers is spent in ‘tactical mode’ discussing qualifying open req’s, interviewing candidates, delivering offers, etc. Rarely does it allow for discussions on:
- Upcoming hiring needs
- Succession planning
- Staffing performance
- Celebrating Success
- Etc.
Now to accomplish this, you need to dedicate the TIME to updating your scorecard, developing a presentation, etc. And I know that TIME is the one precious commodity you don’t have enough of! But I am sure anyone reading this post would agree that the time invested is 100% worth it.
A straightforward meeting Agenda:
- Discuss overall performance in areas of quality, responsiveness, customer satisfaction, efficiency, cost, etc. (key performance indicators on your scorecard)
- Celebrate success
- Discuss opportunities for improvement
- Discuss 90, 180 day workforce needs, succession planning, etc.
- Document any/all action items to be accomplished in next 90 days
I hope you’re having a “Perfect Week”!
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